If any product(s) purchased are faulty or damaged (through no fault of the Purchaser) SupplyBuild Pty Ltd will exchange them or credit the purchase back to the Purchaser’s account. The product(s) must be returned in their original packaging with all ancillary components and manuals included otherwise a 15% processing fee will be charged.
If for any reason Purchasers are not completely satisfied with their purchase SupplyBuild Pty Ltd will give a 14 day money-back guarantee from the time the goods are received, however these returns will incur a 15% restocking fee. All products must be returned in their original condition and original packaging. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. Any damaged or incomplete goods returned (including packaging), will be subject to replacement costs and a 15% restocking fee. All transport, postage and insurance costs associated with returning goods are to be paid by the Purchaser, SupplyBuild Pty Ltd will not be responsible for parcels lost or damaged in transit if the Purchaser chooses not to insure them.
All requests for product returns are to be emailed at email@example.com within 14 days of purchase. All product(s) returned must be delivered to Unit 15/200-208 Boundary Road, Braeside Vic 3195.
Warranty returns will be subject to certain criteria:
- All goods must be returned with a Return Authority (RA) number issued by SupplyBuild Pty Ltd
- All goods that are found faulty, for reasons other than pure mechanical fault, will be subject to repair charges at the customers expense
- All warranties will be honoured from the invoice date
- Freight and transport costs to SupplyBuild Pty Ltd is the responsibility of the Purchaser